Googleappslegacy.com receives too many complaints from customers that can’t change account’s profile photo. Each changing times, they faced with error “Sorry! We could not save your profile photo. Please try again later”.
This error causes on you’re using a custom domain (not a generic @gmail.com address). So to resolve this issue, you need to go to your Google Admin Console, navigate to Apps > G Suite > Google+ and turn on Google+ service for everyone (ignore if it has already been activated). Now navigate to Apps > G Suite > Directory, and then under Profile Editing, I had to check the box for “Users can customize their public profile photo and cover photo.”
Normally, you can change your account profile photo immediately. If not, these changes may take up to 24 hours to propagate to all users. So you can wait about 24 hours and try it again.
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THANK YOU!!!!!!!
THANKSSSSSSSS
Holy crap thank you SO MUCH. This has been driving me completely insane for the past 4 days. Thank you for your solution and giving me my sanity back LOL 🙂
thank you so much!!!!! 🙂 <3
So glad I found this post! Thank you!
I’m trying to change my profile pic for my school google account, so i’m not the “admin”. Is there another way to fix this?
I tried via Google Chrome and Safari. Neither of them worked.
I cannot do these in the G Suite. How do I use the directory?
You guys are awesome! Thank you so much!
Thanks A lot! Much Appreciated
Extremely helpful – would never have found this on my own. Thank you!
This is so painful. I can not change the image still. There is no directory listed in my Gsuite apps listings.
It doesnt work because i cant login to the g suite.
Thanks! This worked for me, but I found “Directory” in the menu at the top left instead of under Apps. Following these instructions: https://support.google.com/a/answer/7326921
I followed your procedures until … “Now navigate to Apps > G Suite > Directory, and then under Profile Editing, I had to check the box for “Users can customize their public profile photo and cover photo.” I cannot find “directory” under G Suite.
You can search directory on the search box at the header
I navigate to Apps then to G Suite but there is no Directory listed there. Now what?
I searched for Directory in the search box but it didn’t add it to the list.